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What You Agree To When You Use e baje

These terms set out the rules for your account, your wallet activity, and how we handle deposits through bKash, Nagad, and Rocket. Access depends on your local law and eligible region — read this before you start.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredWallet rules includedBangladesh regions only
e baje What You Agree To When You Use e baje
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your wallet transactions are things we take seriously. Here is how we handle the key areas covered by these terms.

Wallet Verification

Every bKash, Nagad, and Rocket transaction is matched against the mobile number on your account. Mismatched wallet numbers trigger a manual review before funds are released.

Account Access

We use OTP verification at login and for withdrawal requests. If you lose access to your registered number, contact support before attempting any wallet transaction.

Data Retention

We keep account records for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of your data through support.

Requesting Changes

To update your registered mobile number or email, submit a request through live chat with identity confirmation. Changes to payment details require re-verification of the new wallet.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries through the channels below. We aim to respond to account and terms questions within one business day.

Live Chat Open the chat widget from any page in your account dashboard. Available during standard Bangladesh business hours for terms and account queries.
Email Support Send your question to our support address from the email registered to your account. Include your account ID so we can locate your record quickly.
Help Centre Our help pages cover account rules, wallet verification steps, and withdrawal conditions. Check there first for answers to common terms questions.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and how our terms work in practice.

Account access depends on your local law and eligible region. You must be of legal age in your jurisdiction and located in a region where this platform is permitted to operate.

No. All deposits must come from a wallet registered in your own name. Transactions from third-party bKash, Nagad, or Rocket accounts will be flagged and may result in account suspension.

We notify you through your registered account before any material update takes effect. Continuing to use the platform after that notice means you accept the revised terms.

Contact support via live chat or email from your registered address. We will process the closure and confirm any pending wallet balance before finalising. Rocket and Nagad withdrawals are processed before closure is completed.

Submit a data request through our support team. We will provide a summary of the information held on your account in line with applicable data protection requirements.

Contact us immediately through live chat. We can place a temporary hold on your account and wallet transactions while we investigate. Change your login credentials as soon as you regain access.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.