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How Our Terms Protect Your Account

Your use of e baje is governed by these terms, which apply based on your local law and eligible regions. Read through each section so you know exactly what governs your account, your wallet activity, and how we handle your information.

Account eligibility by regionbKash, Nagad, Rocket wallet rulesData handling and retentionPolicy contact available
e baje How Our Terms Protect Your Account
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Data We Collect We collect the details you provide at registration plus transaction records for each bKash, Nagad, or Rocket deposit and withdrawal. We do not collect payment credentials directly — wallet PINs stay in your wallet app.
Cookie Usage We use session cookies to keep you logged in and analytics cookies to see which parts of the lobby you use most. You can adjust cookie preferences in your browser settings at any time.
Data Retention Your account and transaction records are kept for as long as your account is active and for a further period required by applicable law. You can request a copy of your data or ask for deletion via our support channel.
How to Request Changes To update your registered wallet number or request account data deletion, contact support with your account ID. We process data change requests within the timescale set in our privacy notice.
POLICY CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat Support

Open the chat widget from any page on e baje. Our support team handles account policy questions, wallet disputes, and term clarification requests directly from there.

Email Policy Team

Send a written query or formal appeal to our support email. Include your registered wallet number — bKash, Nagad, or Rocket — so we can locate your account quickly.

Account Help Centre

The Help section inside your account dashboard covers the most common policy questions, including how withdrawal verification works and what triggers a wallet hold.

Common Questions About Our Legal Terms

These are the questions we get most often about how our terms work and what rights you have as an account holder.

They apply if you are in an eligible region where your local law permits access. We do not override local law — if online gaming is restricted in your area, check what applies before opening an account.

Withdrawals go back to the same wallet used for the deposit. If your wallet number has changed, contact support before requesting a withdrawal so we can verify the new wallet against your account.

Yes. Send a written appeal through our support email with your account ID and the wallet — bKash, Nagad, or Rocket — linked to the account. We review all appeals and respond in writing.

Contact support with your account ID and a data access request. We will compile your registration details and transaction history and send it to you within the timescale stated in our privacy notice.

Yes. Updated terms are posted on this page before they take effect. Continuing to use your account after the update date means you have accepted the revised terms.

The English version of these terms is the controlling version. If any translated copy conflicts with the English text, the English text applies in any dispute or interpretation.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.